Frequently Asked Questions
Everything you need to know about bringing Brix quality into your home.
What is the typical delivery timeframe for furniture items?
Standard furniture delivery typically takes 7-14 business days. For larger items requiring white-glove service, our logistics team will contact you within 48 hours of purchase to schedule a specific delivery window.
Do you offer a warranty on Brix home products?
Yes, all Brix furniture comes with a limited 2-year warranty covering structural defects and craftsmanship. Textiles and decor items are covered by a 90-day satisfaction guarantee.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Brix account dashboard.
Are the materials used in your furniture sustainably sourced?
At Brix, we prioritize sustainability. 85% of our wood products are FSC-certified, and we use low-VOC finishes to ensure better air quality in your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger home investments.